PRIVACY POLICY

This Privacy Policy governs the manner in which EZ PC Support collects, uses, maintains and discloses information collected from users (each, a "User") of the website ("Site"). This privacy policy applies to the Site and all products and services offered by us.

REFUND POLICY

We @ EZ PC Support do cater to refund request by are customer to do so you will need to follow certain process to stake your claim for refund. You will need to place a refund request for the subscription for which you have subscribed with us this needs to be within 15 business days of purchase of the subscription. Once we receive a request for refunds we will process your request within 7-10 business days. Follow charges will be applicable for processing all refunds. If an request is placed within 24 hours from the date of purchase no cancellation charges would be applicable. If a licensed version of anti-virus was installed on your system (desktop / laptop), their will be no refund for the anti virus software. If an request is placed within 7 business days from the date of purchase of are services a cancellation charges of 25% of your invoice value would be deducted and the balance amount will be credited back to your card which was used in the process of buying are subscription. If an request is placed within 15 business days from the date of purchase of are services, a cancellation charges of 50% of your invoice value would be deducted and the balance amount will be credited back to your card which was used in the process of buying are subscription. If an request is placed after 15 business days no refund would be applicable. How to request for a refund? Refunds are only processed after receiving a refund/canceling request via email from the registered email address which is present in are records. Please send your request to billing@ezpcsupport.net . We do not process requests over chat and phone. Terms which may make your refund request void. If a licensed version of anti-virus was installed on your system (desktop/laptop) and you are requesting for a refund for charges which you paid for the anti-virus. If you have used technical support services on two or more instances. If you are requesting for a refund from an email address which is not registered email address with us. If you are requesting for a refund to a credit card which was not used during buying of are subscription. If you have placed an request by any other form of communication besides an email. Since EZ PC Support is offering non-tangible irrevocable services, we do not issue refunds once the order is accomplished and the service is rendered or delivered. As a customer you are responsible for understanding this upon purchasing any service or service package at our site. Please note that our specialised services are offered on behalf of our respected partners and are not an issue for a refund or chargeback. Thus service and packages of Anti Viruses / Anti Spyware / Anti Malware etc. is �NOT� a subject of CHARGEBACK. Therefore, we �DO� accept requests for the refund on �Future Based� on the following reasons: Download and unzipping issues: it may happen so that you are having problems while downloading the product or it�s unzipping. Claims regarding such issues must be submitted to our Technical Support department. If you do not contact us properly during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a �download issue� reason. Failure to receive assistance for downloading or unzipping within 3 business days may result in a refund decline; Major defects: All the products are thoroughly tested before release, but unexpected errors may occur. Such issues must be submitted for our Technical Support Team�s approval. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer�s choice, replacement of the product of the same or around the same value can be offered; please be advised that temporary access to your system on which anti-virus was installed will be requested by our technicians in order to identify and fix the possible issues with our products. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your system will result in your inability to qualify for a refund. Product not-as-described: such issues should be reported to our Technical Support Department within 7 business days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer�s false expectations or wishes are not entertained. Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc.) other than those which are specified as compatible in a description available on the preview page of each product. We don�t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications. Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. Call : +1 877 855 6242 for any clarification

WEB BROWSER COOKIES

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive, for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to avoid cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

NON-PERSONAL IDENTIFICATION INFORMATION

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

PERSONAL IDENTIFICATION INFORMATION

We may collect personal identification information, from Users in a number of ways, including, but not limited to, when Users visit our site, place an order, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may, however, visit our Site anonymously. We will collect personal identification information from Users, only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

TERM AND TERMINATION

EZ PC Support at its sole election may terminate or suspend your Service immediately without notice if, in the sole discretion of EZ PC Support: (a) you are in breach of any of the Terms and Conditions (including but not limited to all policies regarding abuse and acceptable use of the Service) or any license for Third Party Software; (b) your use of the Service is prohibited by law or is disruptive to, adversely impacts or causes a malfunction to the Service, EZ PC Support network, or the use and enjoyment of EZ PC Support’s other users; (c) EZ PC Support receives an order from a court to terminate the Service you are availing ; (d) if EZ PC Support for any reason ceases to offer the Service; (e) if you are no longer a EZ PC Support customer, or (f) EZ PC Support determines that you are abusing the Service. EZ PC Support, in its sole discretion, may refuse to accept your request for the Service, renewal or re-subscription following a termination or suspension of your use of the Service.

NOTIFICATION OF CHANGES

EZ PC Support reserves the right to update its privacy policy anytime by posting changes online without notice to you. The most current version of the privacy policy can be viewed by clicking on the hypertext link located on our website http://www.ezpcsupport.net . Please go through the terms of privacy policy before submitting the related information to our website Sharing EZ PC Support will share aggregated demographic information with our partners and advertisers. This is usually not linked to any personal information that can identify any individual person, unless specifically required to allow use of specific widgets within the toolbar. If at any point of time, we will find the given contact information different from the current information, we will intimate you via mail as soon as possible. EZ PC Support will only use the data and the information according to its privacy policy under which the information was collected.